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70-687 Configuring Windows 8.1 – sample exam – Q11

You install Windows 8.1 on a desktop computer. You create a system image and then install third-party desktop apps and create personal data. You disable the creation of restore points.
The computer is not running optimally.
You need to remove the third-party applications and preserve files that are stored in your Documents folder. You start the computer from a system repair disk. Which troubleshooting option should you use?

A. Refresh your PC without affecting your files
B. System Restore
C. Remove everything and install Windows
D. System Image Recovery

Correct Answer: A

Basically the Refresh feature allows you to refresh your Windows 8.1 installation back to a vanilla, brand new install while preserving all your personal files. Windows 8.1 also includes a Reset feature which is similar however resetting your install deletes all personal files so don’t select this unless you want a full system wipe.
This is what happens:
Your files and personalization settings won’t change. Your PC settings will be changed back to their defaults. Metro-style apps from the Windows store will be retained. Explanation: How to refresh, reset, or restore your PC
Applies to Windows 8.1, Windows RT 8.1
If you’re having problems with your PC, you can try to refresh, reset, or restore it. Refreshing your PC reĀ¬installs Windows and keeps your personal files and settings. It also keeps the apps that came with your PC and the apps you installed from the Windows Store. Resetting your PC reinstalls Windows but deletes your files, settings, and apps — except for the apps that came with your PC. Restoring your PC is a way to undo recent system changes you’ve made.
If you want to back up and restore your personal files using File History, see Set up a drive for File History If you want to restart your PC, see Shut down (turn off), sleep, or hibernate your PC.
Refresh your PC without affecting your files
If your PC isn’t performing as well as it once did, and you don’t know why, you can refresh your PC with- out deleting any of your personal files or changing your settings. Further information: 7 Restore your computer from a system image backup
When you restore your computer from a system image, it’s a complete restoration. You can’t choose indiĀ¬vidual items to restore, and all of your programs, system settings, and files are replaced with those on the system image.

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